Order Guide & Customer Support

At Rayhana, we aim to make your shopping experience simple, fast, and fully transparent. This guide explains how to place an order, track it, and get support whenever you need help.

How to Place an Order

Ordering from Rayhana is easy and secure:

Browse our products
Select the item you want
Go to Amazon/Shopino24 website

Add it to your cart
Proceed to checkout
Enter your shipping details
Complete your payment
Receive your order confirmation

After placing your order, you will receive a confirmation email with your order number and details.

Order Confirmation

Once your order is successfully placed:

You will receive a confirmation email
Your order will be prepared for shipping
You will receive tracking information once shipped

How to Track Your Order

After your order is shipped, you can track it using:

Tracking number sent via email
Courier tracking page (if available)
Customer support assistance

If you cannot find your tracking number, contact our support team.

Order Changes & Cancellation

You may request changes or cancellation if:

The order has not been processed yet
The order has not been shipped

Once shipped, orders cannot be modified.

Customer Support

Our support team is here to help you with:

Order issues
Payment problems
Shipping delays
Product questions
Invoice requests

You can contact us through the Help Center or support email.

Response Time

We usually respond within:

24–48 hours (business days)